Terms & Conditions

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Welcome to Aqua Spa Treatments

Welcome to the Aqua Scarborough Spa. Our aim is to provide you with a relaxing and memorable experience, helping you to revitalise and pamper yourself, helping redress the balance of both body and mind by achieving a sense of wellbeing.

Booking and Cancellation Policy

Advance booking is strongly advised to avoid disappointment. Full payment will be taken on booking to secure your appointment. We require 72 hours’ notice when cancelling a spa treatment otherwise the full cost of the treatment will not be refunded. Group bookings of 6 or more require 2 weeks’ notice. We may also be able to move your appointment to an alternative date that is within 4 weeks of your original appointment date, however this is strictly subject to availability and cannot be guaranteed.

Arrival

We advise that you arrive 15 minutes before your treatment time to complete a health questionnaire. Arriving late for your appointment will unfortunately result in a reduced treatment time and no reduction in treatment cost. In the event you do not attend a scheduled treatment, full payment will still be taken, and no refund will be issued.

Choice of treatments

Not all treatments complement each other. If you are considering booking a range of treatments, please seek the advice from our fully qualified spa therapists and reservation team by contacting the spa by telephone or email.

Medical Conditions

If you have any of the following medical conditions or are undergoing treatment, please check with a member of the spa team before booking your spa treatment. A doctor’s note may be required for certain conditions: Back or neck injury, radiotherapy, chemotherapy, skin allergies/ sensitivity, pregnancy, DVT, heart conditions or fitted devices and cancer. We are unable to refund you if you fail to disclose medical conditions or specialized treatments that would be incompatible with the treatments and products we offer.

Pregnancy

We have specially designed treatments for expectant woman or nursing mothers, please speak to our spa team to guide you in selecting which treatments are most suitable during this special time. Please none of our treatments are suitable during the first trimester.

Valuables

It is not advisable to wear jewellery whilst visiting Aqua, we recommend you don’t bring valuables.

Phones

Aqua is a phone free environment and we ask our guests to keep their devices on silent or vibrate and not make or receive calls in the spa.